Terms & Conditions for Topex Delivery Services LLC
1. Introduction
These Terms & Conditions ("Agreement") govern the use of delivery services provided by Topex ("we," "our," "us"), a delivery service provider based in the UAE. By accessing or using our services, including our website, mobile application, or any related communication platform, you agree to comply with and be bound by these terms.
If you do not agree to these Terms & Conditions, you must not use our services.
Topex reserves the right to update, amend, or modify these Terms & Conditions at any time, and we will notify you of any significant changes via our website or other means.
2. Services Provided
Topex offers the following services:
Local Deliveries: Delivery services within the UAE.
International Shipping: Cross-border deliveries through third-party carriers such as Aramex.
Express Services: Fast-tracked delivery services for urgent items.
Same-Day Delivery: Deliveries that are processed and delivered within the same day.
Chiller Delivery: Delivery of temperature-sensitive goods, requiring specialized handling and refrigeration.
3. Delivery Restrictions
By using our services, you agree not to send any prohibited, dangerous, or restricted goods. We reserve the right to refuse any order or cancel an existing order if the items to be delivered fall under the following categories:
Hazardous materials (e.g., chemicals, explosives, flammable goods)
Alcoholic beverages
Firearms, ammunition, or explosives
Tobacco products
Live animals
llegal goods (as defined by local laws in the UAE)
Items deemed too large, heavy, or fragile to be delivered safely as per our size and weight guidelines
4. Ordering and Payment
4.1 Order Placement
Account Creation: To use our services, you may need to create an account on our website or mobile app. By creating an account, you agree to provide accurate and complete information.
Order Process: When placing an order, you must specify the type of service (local, international, express, etc.), delivery address, and other relevant details. If you provide incorrect information, Topex is not responsible for failed deliveries.
Order Confirmation: Once your order is placed, you will receive a confirmation via email or SMS with details about the service and delivery schedule.
4.2 Payment Methods
Payment Options: We accept payments via bank transfer or cash on delivery.
Payment Terms: For local deliveries, payment is due upon delivery unless otherwise agreed. For international deliveries, payment must be made in advance via bank transfer.
Additional Charges: Delivery fees may vary depending on the size, weight, and type of service requested. Topex reserves the right to adjust fees based on the final dimensions, weight, or delivery requirements.
4.3 Cancellations and Refundst
Cancellations: You may cancel your order at no cost if it has not been dispatched. Cancellations after dispatch are subject to the nature of the service and potential restocking or return fees.
Refunds:s Refunds will only be processed in the case of Topex's fault (e.g., lost or damaged goods). Refunds will be issued via the same payment method used for the transaction.
5. Delivery Timelines
While we strive to meet delivery expectations, Topex does not guarantee specific delivery times, particularly for international deliveries or during peak seasons. The estimated delivery time is provided when the order is placed and is subject to external factors like customs, traffic, weather, or operational delays.
Topex will make reasonable efforts to notify you if there are significant delays.
6. Customer Responsibilities
By using Topex’s services, you agree to:
6.1 Providing Accurate Information
Ensure that the delivery address, contact number, and payment details are correct at the time of placing the order.
Ensure that the recipient’s information (name, address, and contact number) is accurate to avoid delays or failed deliveries.
6.2 Packaging and Labeling
Ensure that all items are appropriately packaged for safe delivery, particularly for fragile, perishable, or hazardous goods.
Clearly label any special handling requirements, such as temperature-sensitive items or fragile goods, when placing the order.
6.3 Payment of Charges
You agree to pay all applicable delivery fees, taxes, and other charges associated with your order.
6.4 Acceptance of Delivery
You or an authorized representative must be present to accept the delivery. If no one is available to accept the delivery, additional charges may apply for a re-delivery.
7. Liability and Disclaimers
7.1 Limitation of Liability
Topex’s Liability: Topex is not liable for indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the actual amount paid for the delivery service.
Damage or Loss: If goods are damaged or lost during delivery, Topex will investigate the matter, but our liability is limited to the value of the shipping service and does not extend to the goods themselves.
Exclusion of Liability: We are not liable for damages to goods that occur after delivery has been accepted by the recipient.
7.2 No Guarantees for Timeliness
Topex does not guarantee specific delivery times. All timeframes provided are estimates and subject to external circumstances that may affect delivery.
8. Force Majeure
Topex will not be liable for delays or failure to perform services due to circumstances beyond our control, including but not limited to:
Natural disasters (earthquakes, floods, etc.)
Government regulations, customs, or border controls
Strikes or labor disputes
Weather conditions or traffic disruptions
Acts of terrorism or war
If such events occur, we will make reasonable efforts to notify customers of delays.
9. Privacy and Data Protection
Your privacy is important to us. By using our services, you agree to our Privacy Policy, which explains how we collect, use, store, and protect your personal data.
We do not sell or rent your personal data to third parties. We may share your information with trusted service providers for the sole purpose of fulfilling your order (e.g., shipping carriers, payment processors).
10. Dispute Resolution
10.1 Arbitration
In the event of a dispute, Topex and the customer agree to resolve the issue first through binding arbitration under the rules of UAE law. Arbitration will take place in [City, UAE], and proceedings will be conducted in [language].
If the dispute is not resolved through arbitration, the matter will be referred to the courts in [City, UAE] for final resolution.
10.2 Mediation
Topex encourages the use of mediation as an initial step to resolve disputes amicably before resorting to arbitration or court proceedings.
11. Indemnification
You agree to indemnify and hold Topex, its officers, employees, agents, and affiliates harmless from any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of:
Your breach of these Terms & Conditions
The shipment of prohibited or restricted items
Any claims made by third parties related to your use of our services
Incorrect or incomplete information provided for the delivery
12. Governing Law and Jurisdiction
These Terms & Conditions will be governed by the laws of the UAE. Any disputes arising from these Terms will be resolved in accordance with the laws of the UAE, with the UAE courts having exclusive jurisdiction.
13. Modifications to the Terms
Topex reserves the right to modify these Terms & Conditions at any time. We will notify you of any changes by posting an updated version on our website, and the new terms will take effect immediately upon posting. We recommend reviewing these terms periodically.
14. Contact Information
If you have any questions or concerns regarding these Terms & Conditions, please contact us at:
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